Anantara The Palm Dubai Resort Hotel

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Front desk is open 24/7.

Despite the fact that the main pool will be temporarily closed, all guests staying at the resort will still be able to visit the lagoon pools and the private beach, regardless of the room category. The lagoon pools will operate as usual, 24 hours a day. Guests staying in rooms with access to the lagoon will also be able to enjoy direct access to the pool from their private terraces.

The complimentary shuttle service to Mall of the Emirates has been reinstated and is available from July 16, 2026. The shuttle schedule has been revised. The shuttle departs from the resort at 11:00 AM and 02:00 PM. Return departures from Mall of the Emirates are at 12:30 PM and 06:00 PM.

In light of current market conditions affecting the hospitality industry across Dubai, some dining operations may be adjusted from time to time based on occupancy levels and operational requirements.

As a result, the availability of specific restaurants, buffet service, lunch, or dinner may vary on certain dates. Guests’ booked meal plan entitlements will continue to be honored; however, the dining venue and service style, either buffet or à la carte, may differ from the original schedule.

Flight details are mandatory for all bookings of 1 or 2 nights.

Upon receiving a booking, the hotel’s Reservations Team will request the guest’s flight details to verify eligibility for international market rates. Bookings will remain on a waitlist until the flight details are received. If the required flight details are not provided within the specified timeframe, the reservation will be canceled, and a cancellation notice will be sent.

The hotel does not accommodate UAE residents.

Air tickets are required to confirm the booking. The hotel may also request the guest’s passport to complete the booking confirmation.

Only registered guests are allowed in the guestrooms.

The hotel consists of two separate buildings: the hotel building and the apartment building. Standard Rooms and Apartments are located in Anantara Apartments, while Deluxe Rooms, Premier Rooms, and Villas are located in the hotel building.

For Residence Rooms, check-in is from 04:00 PM and check-out is until 11:00 AM. For Resort Rooms, check-in is from 03:00 PM and check-out is until 12:00 PM.

The amount of tax depends on the room category. The tax is AED 20.00 per night for Premier Lagoon Access Room, Deluxe Lagoon Access Room, Deluxe Family Lagoon Access Room, One Bedroom Over Water Villa, and One Bedroom Beach Pool Villa. The tax is AED 40.00 per night for the Anantara Two Bedroom Beach Pool Villa. The tax is AED 15.00 per night for the Standard Room Residence and One Bedroom Apartment. The tax is AED 30.00 per night for the Two Bedroom Apartment and Two Bedroom Apartment with Luxury Terrace.

A compulsory New Year’s Gala Dinner applies to all guests staying on December 31. Prices start from AED 3000.00 per adult and include the alcoholic beverage package. Prices start from AED 1500.00 per child, teenager, or guest aged 5 to 20 years. Prices include applicable service charges, local fees, and taxes.

The property is accessible only by boat. Upon arrival at Jumeirah 4, guests should proceed to the Anantara World Islands Welcome Centre and board the resort shuttle boat. Round-trip boat transfers are included with all Room, Suite, and Villa bookings. For more information, please contact the hotel’s Reservations Team. Contact details can be found in the booking confirmation.

The fee for the buffet breakfast is approximately AED 175.00 per person.

The property will undergo a phased renovation from November 2026 to January 2028, while remaining open throughout. Selected accommodation types and facilities will be temporarily unavailable during this period.

Key closure dates:

• Beach Pool Villas: in phases from 2 November 2026, reopening in phases from 1 July 2027
• Lotus Rooms: 1 March – 1 October 2027
• Over Water Villas: 1 March – 1 December 2027
• Main swimming pool: 9 November 2026 – 1 April 2027
• Mai Bar: 9 November 2026 – 1 May 2027
• Main lobby and The Lotus Lounge: 2 November 2026 – 1 May 2027
• The Beach House: 1 April 2027 – 1 January 2028
• Anantara Spa: 1 June 2027 – 1 January 2028, with treatments available at an alternative venue

Available facilities and guest arrangements:

The lagoon swimming pools, private beach, fitness centre, tennis and padel courts, and Tuk-Tuk Kids’ Club will remain fully operational and accessible to guests throughout the renovation period. All other room and apartment categories will remain available, with a limited number of Beach Pool Villas. In order to ensure guest comfort, rooms located near renovation works will be removed from inventory and will not be available for sale.

During the main lobby closure, check-in and check-out will be provided at a dedicated reception in the Residences lobby. Dining and meal plan options will continue at the operational restaurants.

Renovation work will take place between 08:00 AM and 08:00 PM, confined to designated areas. Some noise and visual impact may be experienced in areas close to construction.

Any material changes to the renovation schedule, facilities, or guest arrangements will be communicated in advance. Anantara The Palm Dubai Resort remains committed to delivering the warm, personalised hospitality and exceptional experiences expected by all guests throughout this period.

All dates are indicative and may be subject to change depending on progress. For further information, guests are encouraged to contact the resort directly.

New Year’s Eve Gala Dinner will be served at The Beach House.